These Terms and Conditions ("Terms") set out the basis on which you can access, browse, and make purchases through the Sands End Florist online shop. By placing an order, you agree to be bound by these Terms, which apply to all customers in Sands End and surrounding areas. Please read them carefully before making a purchase.
"We" and "us" refer to Sands End Florist. "You" and "your" refer to the customer placing an order for flower delivery via our online platform. Our services include the sale and delivery of fresh flowers, plants, and related gifts throughout Sands End and neighbouring districts.
2.1 Orders can be placed directly through our website by selecting products, providing delivery information, and completing payment.
2.2 Upon placing your order, you will receive an email confirmation detailing the items purchased, delivery address, requested delivery date, and total cost. This acknowledgment does not constitute acceptance of your order.
2.3 Acceptance occurs when you receive an email confirming dispatch or delivery of your order.
2.4 Ordered items are subject to availability. If any part of your order is unavailable, we will offer a suitable alternative of equal or greater value or, upon request, a refund for the unavailable item(s).
3.1 Minor order amendments, such as changes to the recipient address or delivery date, may be possible if made before order processing begins. Due to the nature of fresh flowers, amendments requested after preparation or in transit cannot be guaranteed.
3.2 Should you notice an error after placing your order, please contact us at the earliest opportunity via the 'Contact Us' area on our website.
4.1 We provide flower delivery across Sands End and neighbouring areas as specified on our delivery page. Please ensure you or the recipient are within our delivery coverage before confirming your order.
4.2 Orders are delivered on your chosen date, subject to our delivery schedule and the correctness of provided delivery details.
4.3 It is your responsibility to provide accurate recipient details, including name, address, and contact information. We are not liable for delayed or undelivered orders resulting from incorrect or incomplete delivery information.
4.4 Where the recipient is not available at the delivery address, we may leave the flowers in a safe location or with a neighbour, unless specified otherwise by you at the time of ordering.
4.5 Exceptional circumstances, such as severe weather, road closures, or other events beyond our reasonable control, may delay deliveries. In such cases, we will inform you of the earliest possible delivery date.
5.1 All online orders must be paid for in full at the point of ordering through our secure payment system. Payment methods may include debit and credit cards, and other methods displayed at checkout.
5.2 All prices listed on our site are in GBP and include VAT, where applicable. You will receive a receipt for your purchase once payment is successfully processed.
5.3 We reserve the right to decline any order that does not successfully pass payment security or fraud checks, or if there are issues relevant to the payment method.
6.1 You have the right to cancel your order for most items at any time prior to the preparation of your flower arrangement. To cancel, use the online contact form or account area on our website.
6.2 Due to the perishable nature of flowers, cancellations are not possible once an order has entered the preparation stage or has been dispatched for delivery.
6.3 If you cancel the order in line with these timeframes, we will refund you the full amount via your original method of payment.
6.4 In the rare event that your flowers arrive damaged or are not as described, you must notify us within 24 hours of delivery. We may require photographic evidence before processing a replacement or refund.
6.5 Refunds will be issued within 5 working days of agreement.
7.1 Due to hygiene and the perishable nature of fresh flowers, we regret that we cannot accept returns unless the flowers are damaged or not as described upon arrival.
7.2 In the unlikely event of an issue, please inform us within 24 hours with clear photographs so we can address the matter efficiently.
8.1 We aim to deliver arrangements matching the images and descriptions on our website. However, seasonal availability and supply circumstances may require the substitution of certain blooms or packaging.
8.2 Substitutions will always be made with equal or greater value flowers, keeping as close to your selected style and colour scheme as possible.
8.3 Where a significant substitution is required, we will attempt to contact you before dispatch. If we are unable to reach you, the order will be fulfilled accordingly to avoid delay in delivery.
9.1 It is your responsibility to ensure that all recipient information, including address and contact details, is accurate and complete at the time of ordering.
9.2 You are responsible for ensuring that the delivery recipient is available to accept the arrangement, either directly or indirectly via a designated safe place or neighbour, if specified.
10.1 We are committed to ensuring high-quality standards in all our arrangements and services. Should you not be satisfied with your order, please notify us promptly.
10.2 Our liability is limited to the value of the order placed. Under no circumstances will we be liable for any indirect, incidental, or consequential damages, including loss of profit, business interruption, or loss of reputation.
10.3 We will not be liable for failure to perform, or for delays in performance, resulting from events outside our reasonable control (force majeure), such as natural disasters, accidents, or supplier failures.
11.1 Orders must only be placed by individuals aged 18 years or over, as required by UK law for certain products (e.g., alcoholic gifts, where available).
12.1 Personal information provided to us for online flower delivery in Sands End and nearby areas is handled securely and in accordance with applicable UK data protection and privacy legislation.
12.2 We only use your information to process orders, arrange delivery, and, where consent is given, for marketing purposes. For further details, please refer to our Privacy Policy.
13.1 All website content, including images, product descriptions, and branding, belongs to Sands End Florist and may not be reproduced without explicit written permission.
14.1 These Terms and all transactions conducted with Sands End Florist are governed by English law.
14.2 Any disputes arising under or in connection with your use of this service, or purchases made for delivery in Sands End or local areas, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.1 We reserve the right to update or modify these Terms at any time. Revisions will be posted on our website and apply to orders placed after the Terms come into effect.
15.2 By continuing to use our website and services after amendments are posted, you accept and agree to the revised Terms.
16.1 These terms apply to all customers placing orders for flower delivery across Sands End and the surrounding districts within our delivery area.
16.2 If any part of these Terms is found to be unenforceable, the other provisions will continue in full force and effect.
16.3 Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
17.1 For any queries related to these Terms, online flower delivery to Sands End, or your order, please reach out to us via the website’s contact form.
17.2 We are committed to providing quality service and addressing customer concerns as swiftly and efficiently as possible.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sands End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sands End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
