Sands End Florist is committed to providing the freshest and most vibrant flowers to every household and business in the Sands End area. Our trusted reputation has been built on delivering blooms that delight our customers and stand the test of time. We guarantee the freshness of our flowers from the moment they leave our shop to when they arrive at your door. This guarantee is at the heart of everything we do, and we appreciate your trust in choosing us as your local florist.
We take great care in preparing and packaging your floral arrangements to ensure they arrive in perfect condition. In the rare event that your bouquet arrives damaged or not up to our usual high standards, please let us know as soon as possible after delivery.
To help us resolve the issue promptly, we kindly ask that you notify us within 24 hours of receiving your flowers. Providing a detailed description and, where possible, a photo of the damage will help us address your concern quickly.
Our floral arrangements are crafted using the freshest flowers available, typically lasting at least five days when cared for as instructed. If your flowers appear wilted or do not meet the expected freshness within this five-day window, please contact us so we can make things right.
We recommend following our care instructions—such as regular water changes and displaying flowers away from direct sunlight—for optimal longevity and enjoyment of your bouquet.
Your satisfaction is our highest priority. If your flowers are damaged on arrival, or do not meet our freshness guarantee within the first five days, we will offer one of the following options based on your preference:
Please note that refunds or replacements are processed after we have confirmed the details of the issue, including photographic evidence where applicable.
We value your feedback and take all complaints seriously. Should you have any concerns about your flowers, delivery, or service, please contact us as soon as possible with your order details and a description of the issue.
Our dedicated team will respond promptly to address your complaint. We aim to resolve all issues quickly and fairly, ensuring our customers in Sands End continue to trust and recommend us.
Our goal is always to ensure you are delighted with your experience, and we welcome all feedback to help us improve further.
As a locally run Sands End florist, we are proud to serve nearby households and businesses with fresh, beautiful flowers every day. Your happiness is our success, and we are always here to help should you encounter any issues with your order. Thank you for choosing Sands End Florist—your satisfaction and confidence mean everything to us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
